Cheddars
Cheddars Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Cheddars has a 2.3 star rating from 197 reviews with 15% would recommend, and overall sentiment is negative; many reviewers cite food quality and management problems.
Positive Feedback
Some guests praise food, price, location, and a few standout servers who provide good service in otherwise poor visits.
Negative Feedback / Risk Areas
- Recurring Cheddars customer complaints about rude management and staff and slow or inattentive service.
- Frequent reports of cold, undercooked, or spoiled food and wrong to-go orders.
- Issues with payment experiences, unexpected tips on receipts, and lack of timely refunds or corporate follow-up.
Key Takeaways for Future Customers
- Read recent Cheddars reviews and check orders before leaving the restaurant.
- Confirm payment and receipts at pickup to avoid billing surprises and request refunds promptly if needed.
- Be prepared for variable service; call ahead to confirm menu availability and kiosk/payment policies.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Cheddars has a 2.3 star rating from 197 reviews with 15% would recommend, and overall sentiment is negative; many reviewers cite food quality and management problems.
Positive Feedback
Some guests praise food, price, location, and a few standout servers who provide good service in otherwise poor visits.
Negative Feedback / Risk Areas
- Recurring Cheddars customer complaints about rude management and staff and slow or inattentive service.
- Frequent reports of cold, undercooked, or spoiled food and wrong to-go orders.
- Issues with payment experiences, unexpected tips on receipts, and lack of timely refunds or corporate follow-up.
Key Takeaways for Future Customers
- Read recent Cheddars reviews and check orders before leaving the restaurant.
- Confirm payment and receipts at pickup to avoid billing surprises and request refunds promptly if needed.
- Be prepared for variable service; call ahead to confirm menu availability and kiosk/payment policies.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Darlington, South Carolina
Carry-out order on Sunday at location in Greenville, SC.
I ordered 3 carry-out meals and was given the total. My husband was out, so he said he would pick it up.
When he did, he signed the receipt and gave the lady a small tip. He did not know what the order total was and didn't pay any attention to the total to see that someone took it upon themselves to add a tip to the bill. They also failed to mention it when he gave them a tip. I called and asked why a tip was added and how they determined the amount they would add.
I was told that my husband signed it like it was.
I am not satisfied. Is this a new policy that they add whatever tip they want to your bill before you even get there?
- Food is great
Preferred solution: A resolution to this.
User's recommendation: Check behind every transaction to see if it's been tampered with.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Mcallen, Texas
Unacceptable service rendered
I placed an order to go inside the restaurant, which was grilled fish with one side of fries. I was given a plate that looked as if someone had eaten the mashed potatoes off of my plate.
- Good food
User's recommendation: Check your food before you leave the restaurant
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Cookeville, Tennessee
Resolved: Banned wrongfully
Company fixed the issue and I have been provided with apology. They apologized, lifted the ban and gave us a gift card, which we did not ask for.
We are very happy.
We got together with the management and came to an agreement. Because of the holiday it took a couple of weeks to get together was everyone was nice.
I went in alone and talked to the assistant manger. She told me a woman was offended by something I had said last week (I believe on the 3rd of Nov.) Said I had made racist slurs and made her scared. Let me make it perfectly clear I, nor my sister are NOT racist, we were not raised that way. We were banned without them hearing our side of this drama.
Gee, I thought we lived in America where you are innocent until proven guilty. They prejudged us without a trial. My sister and I are long time patrons of Cheddar's, some of our friends are too. I told the manager, You know us, you know we are not racist.
She responded with, I know, but it is company policy... To ban people for life for something you know is not true? I say back to her. I remember talking with this trainee.
I thought she was sweet. She never indicated that anything I said bothered her. She should have told me. I don't agree, but I still would have apologized.
I treated her no different than any other person I ever talked to. Keep in mind my sister never even talked to this girl, she was involved chatting with someone else) so why was she banned? My sister is also deaf in one ear and can hardly hear out the other, so I highly doubt she even heard our conversation. I was told that she accused both of us.
I am 72 and my sister is 68. I don't know the purpose behind this, to get two old white women banned? I hope not, I am old enough to remember the riots of the 60's, I thought we had progressed away from those times. I realize people get offended very easily these days.
This girl wants to work in a customer service position? She better get a tougher skin if she was offended by anything I said. This girl isn't from here, will not work here, we will never see each other again, so why get us banned as a parting shot and why is Cheddar's a partner in this? I like the people at Cheddar's that is why we always go there.
We like to sit at the bar (Neither of us drink) and chat. The people in the bar know us well. But this is wrong. I am offended.
My sister is horrified. We are being banned from coming in, sitting a spell and talking to old friends because of what one person said we did. Is this what we have come to? One person has the power to ruin part of another person's life, to take away something important to them?
We are being accused of something we thought we would never be accused of. I feel Cheddar's has not done right by us. She was an employee, we were customers. How is she going to react when someone really does insult her?
It will probably happen sooner than later if she plans on being a bartender or manager. I used to waitress, I have dealt plenty with rude, food throwing, insulting people when I was no older than that girl is now. I didn't dwell on it, I went on to the next customer. I represented the company I worked for as an adult.
Oh yes, I forgot. What ever happened to free speech?
What do I want from this? An apology from Cheddar's and the ban dropped.
- Have great food and the people are great
- Policy needs to change virtue signaling needs to stop
Preferred solution: Apology
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCheddars requires patron to pay by kiosk machine. Manager 'disappeared' from premise.
Cheddars has clearly demonstrated a complete lack of interest in contacting a patron who had concerns regarding: 1) manager failing to get with patron, and 2) failure to inform patron of mandatory kiosk use prior to ordering food.Since Cheddars does not care, why should any patron care about Cheddars.
Subsequently, the server returned and claimed the manager had just left. (Translation - The manager did not want to come out. Sniff check: It makes no sense that the manager would leave a restaurant during the lunch serving time.) The patron refused to pay by kiosk machine but did pay in cash. The patron requested the manager to contact them.
After six days, the manager has yet to contact the patron. The problem Cheddars created for themselves is that there is no displayed sign that indicates Cheddars requires patrons to pay by kiosk machine (nor does the host or server inform upon arrival at Cheddars/ordering a meal).
Preferred solution: Server run credit card (traditionally done) and have Cheddars not require patron to use kiosk machine.
User's recommendation: Do not go to Cheddars if you do not want to use a kiosk machine.
How to say I'm a tired old fool without saying it. Here's the thing, kiosks are the future, "Traditional" methods like cash are a thing of the past.
These changes are made with younger people in mind who don't care about a kiosk payment.
These companies do NOT care about you old people who are on the way out. You either keep up with the tech or stay home, out of the way of people who just want to finish their workday.
Replying to
San Antonio, Texas
Complaint went to eat at the SE Military Dr restaurant. They sat us and when we order they were out and f mash potatoes, green beans no Philly Cheese sandwich. My mother sister and I had to change.
Call before going to make sure they have food stocked
My 94 mothers and sister went to eat lunch to celebrate. It was a horrible experience. After ordering what they had. My sister did not get corn they were out.
And my mother didnt get her salad out of dressing. So no mash potatoes-no Philly cheese sandwich- no veggies-no salad dressing Why sit people bring their drinks and bread than tell them they are out. I checked with other Cheeders in San Antonio and they were full stoked. What is happening?
Was told delay in truck supply. Again why open and dont you think ppl should be told ahead of time.
Omg very disappointing especially taking my 94 mothers out in drizzle cold weather. Waitress was very kind but seemed embarrassed
User's recommendation: Call to make sure they are stocked with food. Lols
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Indianapolis, Indiana
Poor food and poor manager
I was there today at 12:30. Food was cold!
The waitress heated my food in the microwave! Refills took 25 minutes, sauce was missing and did not get replaced! I called the manager and she hung up on me! If that's what you have as a manager, you have poor leadership!
The food was grease-soaked!
The broccoli cheddar casserole was cold from the beginning! The manager needs to realize that it's her job to take care of problems!
- Food was cold not right
User's recommendation: Stay away
Insensitive Customer Service
My wife and I were joined by our best friend for dinner on a Sunday night. We are all part of the LGBTQ+ community.
The food was okay, but the service was horrible. Our waitress was not attentive to our needs, and then the overall experience tanked.
My wife had just gotten up to use the restroom, and then I saw four or so employees standing in clear sight, laughing and pointing at us. Your management needs to provide better training for your employees and to learn not to laugh and point at customers.
- Servers need to be better trained including sensitivity training
Preferred solution: Full refund
User's recommendation: Only order take out if you are part of the LGBTQ+ community
if you eat the food, you are NOT entitled to a full refund. For all we know, you could have made this all up to get a free meal.
This is a business, not a charity. You eat the food YOU PAY FOR IT.
IF you cannot afford to stay at home or visit a soup kitchen. You should be ASHAMED of yourself, begging for a refund.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerComplaint on a worker
78yrs old and had the worse restaurant experience in my life.Waitress threw my food on table.I was seated at a broken booth seat and was in pain for a full week after.Was my favorite restaurant ever.My family drove me there often all the way from Milwaukee to Pleasant Prairie.She should never work in customer service
.Her name is Taki.
User's recommendation: Stay Away.
78 yrs old and you don't know how to stand up for yourself? The waitress was rude?
Call her out on it!!! Don't let her get away with it. The booth you were placed at was uncomfortable?
Let them know and have them move you. You're too old to let people walk over you, let alone a "family restaurant" Have some self-respect and stand up for yourself!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPoor management and kitchen staff
I have already posted on the Johnson City, TN Cheddars review! I was looking to speak with a corporate supervisor over this store
User's recommendation: Don't waste your time or your money
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Charlotte, North Carolina
Manager was extra rude
Very extreme in prejudging the customer, being that we had a family gathering, and because our order was large, he basically told us to go *** ourselves! Very horrible manager's name was Won Kim out of the Charlotte, NC restaurant!
He needs to be fired! Lost over $300.00 of business from us that day alone.
- Great food
- Horrible management
Preferred solution: Apology
"Jason" is being dodgy by leaving out 95% of the details. How did you have a $450 loss? Where do you work so that I may call and recommend your immediate termination?!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Tulsa, Oklahoma
Food was not good
I have never had any complaints about this cheddar. I had gotten the 8-inch bourbon salmon, and it was way overcooked.
This was an online order, so I didn't get to eat it until I got home. The salmon was rubbery and tough. The broccoli was hard and crunchy, and it was supposed to be steamed. Very disappointed with this order.
I have never had any other complaints, but this was horrible. I had to throw it away.
- Good food
- This time the food was not good
Preferred solution: Deliver product or service ordered
User's recommendation: I will still recommend people to come there because usually my food is really good but this time it was horrible
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerInterview waste of time
Y'all coming to Warner Robins, GA, is a waste of time for me. I went to my interview, and I guess that was the front of the house manager who told me. I have to wait for a phone call from her when I apply for the dishwasher.
You lost it at y’all.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFalse information
I go on indeed cheddar said they were hiring I even talked to a manager on the website I called everything I was told to come in where job interview when I get there the manager tells me they're hiring let him talk to the other manager he'll get back with me it all was a lie they text me back when I got home and told me they did not need me but when I was there you told me you're going to put me somewhere where you guys need help the most but when I get back home I get a message saying we don't need you I'm not sure because was I black I'm not sure what was the real problem but why advertise you guys are hiring
User's recommendation: Make sure they're telling the truth don't let a manager tell you they are going to hire you just let them find a spot to put you let them find out where they need more help it's all a lie I'm in Valdosta Georgia and Cheddar's here the managers is falsifying with their telling you
Just because you go to an interview does not guarantee you the job. If your spoken English is as poor as your written English, they did not hire you because they need someone who can speak English to do the job.
Tulsa, Oklahoma
I ordered a 8 inch bourbon, salmon on to go. The salmon was so overcooked. It was tough, and the broccoli that I got was supposed to be steamed and it was so tough I couldn’t even eat the salmon or th
I got an order for it to go. I got home to eat it.
It was the 8 inch bourbon, salmon with steamed broccoli and rice and honey glazed carrots. The salmon was overcooked and tough, and the broccoli was tough that II got an order for it to go. I got home to eat it.
It was the 8 inch bourbon, salmon with steamed broccoli and rice and honey glazed carrots. The salmon was overcooked and tough, and the broccoli was tough that I couldnt even hardly eat them.
User's recommendation: This place is usually good. I had one bad experience.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI just want the world to know that Cheddars are a big liar their manager told me they're going to what's going to hire me as soon as he find a spot and talk to the other manager the kitchen manager in
I went there for a job interview to Cheddar's and I talked to a manager everybody was nice but he was a big liar he told me he was going to hire me as soon as he found a spot that needed help in the restaurant and he was going to talk to the back kitchen manager I got a call saying they don't need help so that was like a big lie he just told me he was going to hire me but they're telling me now I'm not needed I'm not sure because I'm black but I did see black people there working I'm not sure what was the problem good documentation
Preferred solution: Apology
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerKnow one care about my service
Didn't get my food until I talked to the second manager. I guess I can't talk to anyone at the headquarters. Y'all giving me the runaround.
About
, , , ,
Cheddar's is a chain of casual cafe based in the USA. The first cafe was founded by Aubrey Good and Doug Rogers and opened in Arlington, Texas in 1979. Today there are 10 locations where customer can find Cheddar's. These are such cities as Ft. Lauderdale, Wellington, Tampa and Pinellas Park in Florida and in Pooler and Valdosta in Georgia. Cheddar's serves both traditional and home-made food. The food is prepared in-house and from scratch. Cheddar's menu features Santa Fe Spinach Dip, salmon filets, smoked Baby Back Ribs and handmade chocolate cakes, etc. The restaurant serves onion rings with chicken tenders, Ranch Dressing, baked croissants and beer butter. Cheddar's is presented on Facebook and Pinterest.
Cheddars is ranked 197 out of 7565 in Cafes, Restaurants and Bars category
USA
Brands Related to Cheddars
Olive Garden
“A family member and I visited Olive Garden in Monroe, N.C. on August 13th. We were charged twice for the...“
Longhorn Steakhouse
“Actually, the server was very rude. He brought our food cold and the way we wanted it, medium done. It...“
Darden Restaurants
“We ordered appetizers. I ordered spinach dip my friend ordered stuffed mushrooms instead of stuffed...“
Bahama Breeze
“To Bahama Breeze Customer Service, On September 11, 2025, my wife and I had food and drinks during happy...“
Companies Similar to Cheddars
Standard Examiner
“I need to update my credit card information but who do I talk to to to do that? Nobody wants to talk to...“
Chilis
“Back in 2010 to 2013 I lived in Maricopa Az. During the time I was working for Frito lay in Casa Grande...“
Texas Roadhouse
“I went to Texas Roadhouse on January 9, 2026. It was not crowded, but I had to wait to be seated. Once I...“
Applebees
“I wanted to say I was very disappointed in Applebees in 34743 Bvl location. My son Frank used to be the...“
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
Your post has an obvious “tell” that shows while you probably are not what is being asserted, you definitely have been indoctrinated and feel emboldened in your opinions and how you word them.
You mean being honest? A person can be accidentally insulted.
I didn't mean to insult her, I treated her as an equal as I treat everyone.
If you are going to accidentally insult someone it will be a stranger whom you do not know their history. and they don't know yours.
We talked about her hair, life in general. Unfortunately it was two weeks ago I don't remember everything we talked about.
She should have said something to me and we could have discussed it.
I would have apologized if she had communicated that to me, but she didn't indicate to me there was a problem. I know what a racial slur is, I didn't say any, she must have misunderstood something I said.
The issue is that you are white, you are accused of "racial profiling" just for existing and breathing wrong. But at the same time, if you said something offensive to her, they have EVERY RIGHT to ban you.
Being a customer does not give you the right to say offensive things. Just like you have the right for free speech, they have the right to ban you and refuse service.
Your post is meaningless without details/topics of any conversation with this trainee.
I never said anything negative, as a matter of fact I said something positive, I said that it is nice that she is working. Mostly, her people just try to live off the government, and it is nice to see her type of people working rather than living off the government. She took that as racial.
Can you recall a conversation you had over two weeks ago word for word? I am 72, my short term memory is not what it used to be.