Anonymous
map-marker Greeneville, Tennessee

Food & cleanlinessthen mgmt!

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Salad was literally being cut up when entrees arrived, didn’t get one bite. Chicken fried chicken was burnt except exact middle+ broccoli casserole was cold EXCEPT direct middle and completely bland.

Whole casserole was soft and floppy, just awful! Texas toast was a regular sized piece of white bread.. ida still accepted it, but was heavily burnt one one side and white\soft on other side. Sadly the mgr I’m only guessing was mgr on duty:

Looked us in eyes at lest 3Xn, while filling in for our server.

Saw a server wait at service bar so long that he started watching the TV.

Assumed he was lazy until he left to return with mgr to FINALLY make the drink for his poor awaiting table of guests!!!

Feels like from our & obviously others experience’ if Cheddarrs even still cares about doing well or just right by guests\customers then they need to fire the FOH mgr on duty this night OR completely re-train him from beginning. Along with completely returning to basics of food service industry ideas.

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User's recommendation: Don’t go until u hear about BIG CHANGES or new owners!!!!

Walter K Has

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Verified Reviewer
| map-marker Chandler, Arizona

I've been going there for 10 years never had a problem with anything that Stakes ordered a medium well and well done they were tough and the ribs were dry and I called them up and told them and they t

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Cheddars - I've been going there for 10 years never had a problem with anything that...
Cheddars - I've been going there for 10 years never had a problem with anything... - Image 2
Cheddars - I've been going there for 10 years never had a problem with anything... - Image 3
Updated by user Nov 29, 2024

The steak was undercooked the ribs were dry and tough so was the steaks they said they were going to replace it they did not do it I'll call him again it's been good time I have pictures of the state

Original review Nov 18, 2024

Call the store where I got my steaks from, because they were all cooked incorrectly. In addition, the ribs are dry, and they're somewhat cold.

They assured me they would call me back, but nobody has returned my call yet. I've made four calls to them; the store is located on Chandler Boulevard.

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Loss:
$70
Cons:
  • Need to replace the manager

Preferred solution: A full refund or a replacement of the order done right

User's recommendation: Used to be a pretty good place I guess they changed managers and it's kind of went downhill take a chance different days different food order steaks well done and medium well I'll see if I can put the pictures on them

Walter K Has

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Verified Reviewer
| map-marker Chandler, Arizona

We ordered the dinner there to go and happened to be that they made the steaks wrong to stay for tough we asked for a well done mistake it was rare we asked for a medium well done one and it was rare

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Cheddars - We ordered the dinner there to go and happened to be that they made the steaks...
Cheddars - We ordered the dinner there to go and happened to be that they made... - Image 2

The steaks are made wrong the potatoes weren't cooked right the ribs were dry call the manager told mistakes from rare not well done and medium have never called back or nothing I made three calls to them they said I have a meeting over is someone from this corporate office to call me 480-254-**** or email me at bigwaltaz@***.com thank you

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User's recommendation: Just talked to the customer I've been going there for 10 years new manager it's not good

Sara S Zqr

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Verified Reviewer
| map-marker Kissimmee, Florida

Halloween smash

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Good afternoon, my name is Sara. Every year, I reach out to the community and graciously ask if anyone would like to donate to my Halloween candy costs. It can get pretty steep, and this year I haven't even started. If anyone has been to my house in the past, I look forward to seeing you again! Nothing new though, it's been a busy year but no matter what, scares and candy will be in abundance. I currently use my business PayPal which is sargonz703@***.com, or whole bags of candy would be phenomenal if that's preferred.

Additionally, something new, I want to get a feel for an idea of mine. I have several 10x10 canopy tents and was wondering if anyone who loves Halloween but might not get a lot or any of kids would like to take a tent on my street/yard/driveway and make it your own and pass out candy. I don't know if I'll do it this year but am considering making a Facebook group for it next year.

Thank you to everyone who attends and all those who have helped out in the past. See you all on Halloween!

Edit: My house is located off of Country Club, Bunker Lane. There are several other good houses on Country Club as well. Be sure to check them out. Have a blessed day everyone!

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3 comments
Guest

Why are you asking a chain restaurant to donate to your candy fund??? What am I missing here?

Guest
reply icon Replying to comment of Guest-2600119

That would be a awesome blessing

Guest
reply icon Replying to comment of Guest-2600134

Very unreasonable. I hope they would donate to an actual charity, not some homeowner wanting càndy. Strange request.

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Arthur M Ifp

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Verified Reviewer
| map-marker Wichita Falls, Texas

Experience at store in Wichita falls, Texas

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Because I received an order to go and when I got home, I realized that I had the wrong order. I called the store and they said they were going to send me gift cards for the order, but they never did. So, I called the store again and the manager told me to go online because the store is going through a bunch of employment changes and said I would be better off going online to get something done.

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Preferred solution: Meal replaced, and extra for having to do all of this to get it fixed

Mrs marsha T

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Verified Reviewer
| map-marker Wichita, Kansas

Very Bad Food

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Cheddars - Very Bad Food

Very bad food couldnt eat it just threw it in the trash!! $32+ wasted the salmon was dry, overcooked very woody like could not chew it whatsoever.

The green beans were frozen very hard and tough rubbery gravy taste like choke their croissants, which were complementary by the way were hard and not fresh at all. The potatoes were decent thats about I like and say Ive given up on this restaurant the last three or four visits have been awful.

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Loss:
$33
Cons:
  • But very disappointed that this visit my food is horrible

Preferred solution: Full refund

User's recommendation: Never eat there until they hire some good cooks instead of kids making your food

2 comments
Guest

Should have packed up the food and driven to the restaurant with it.

Guest

You are asking for a full refund after throwing away the food??? That was your evidence. Tsk tsk.

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John B Ahu

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*** poor management and customer service

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Cheddars - *** poor management and customer service
Cheddars - *** poor management and customer service - Image 2

The on-site manager seems to have forgotten that the customer is why the restaurant is there. Learning how to do her job, understanding what her job is, and how to interact with customers would be the first of the many steps she needs to learn how to do the job of site management.

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Preferred solution: Explain to me why what happened happened

User's recommendation: Great food great wait staff but site management customer service abilities or skills

Steve S Bsa

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Verified Reviewer

Because I'm pissed off and I'm not paying no money to talk to an expert

You ripped me off on my check, and I want my freaking money back. I hate doing this. I want to talk to a live person now.

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Loss:
$107

Preferred solution: Full refund

Willene Cvm

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Verified Reviewer
| map-marker Oklahoma City, Oklahoma

Bad service

Cheddars - Bad service

30 minutes to get a steak and the steak was over cooked

I asked to get another steak they said 15 more minutes so I asked to cancel the order the waiter brought me a bill for

The whole amount so the manager had to change it and the manager was not very very friendly. O this place N

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User's recommendation: Not this cheddar's

Jeziah Ejl

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Verified Reviewer
| map-marker Donna, Texas

Mal servicio

Nos presentamos una puerta y los hostes y ni siquiera nos nos dijeron la bienvenida había otra pareja y mi esposa se quedó para y ellas nunca nos miraron Para decirnos que sí y vamos a hacer 2 o más seguimos esperando y llegó otra pareja y se puso enfrente y creo que se apuntaron Posteriormente yo me paré tan bien y les pregunté si tenía que apuntarme o qué tenía que hacer la muchacha la hostes molesta me dijo en inglés Que estaba bien luego llegó otro pareja y lo sentaron a ellos primero yo pregunté por el Manejante y Una muchacha me dijo Que me calmara Yo le dije que qué estaba pasando Sí estaba enojado Y me dijo Yo soy Yo soy voluntaria Yo le dije Yo le dije Yo quiero un buen servicio Si tú eres voluntaria y no haces tu trabajo Qué haces aquí Mejor Vete para tu casa Luego el Manager apareció Y De preguntarme cuál es el problema Me dijo que me calmara Yo dije que no se ignoraron Qué estaba pasando ahí Y yo le dije que me iba a ir Es muy mal entrenamiento para sus empleados Muy mal servicio Entrenar las hostes Para evitar este tipo de problemas Yo recomiendo que él maneje debe estar atento a todas las cosas que suceden adentro del restaura Por mi parte Estoy muy decepcionado por su servicio Recuerden que todo no debemos a los clientes y nosotros somos los que pagamos para que Sigan adelante Les recomiendo otra vez que entren en bien a su gente. Necesitan entrenar

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User's recommendation: Entrenamiento Para recibir los clientes El restaurante donde fuimos Está ubicado en halling Texas

Michael B Dol

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Verified Reviewer
| map-marker Accra, Greater Accra

Please I need money to continue my studies

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Please, I don't have money to continue my studies and I need your help. My mother and my father don't have money to support my studies either.

I don't have anybody to help me. I'm the firstborn boy in my family.

I completed senior high school last year and in my country, Ghana, there are no work opportunities. Please help me.

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Ikeem Yhj

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Verified Reviewer
| map-marker Owensboro, Kentucky

Messed up order no manager to help me and no one knows a number for a complaint

Cheddars - Messed up order no manager to help me and no one knows a number for a complaint

To go order waited an extended time for food no one would answer phone link wouldnt work. When got food no rice on any order asked for no rice on 1 order.

No slaw.

Cold food. When I try to call no answer finally answer put on hold never came to phone called back was told manager isnt coming to phone theyre busy running food so no Im complaining to you

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Mrs marsha T

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Verified Reviewer
| map-marker Wichita, Kansas

Very Bad Food

Cheddars - Very Bad Food

We purchased dinner last evening for two my husband and I ordered salmon with green beans and mashed potatoes with white gravy on the side we also received two croissants complementary first of all may I please say the salmon was extremely overcooked and dry very hard to chew very crispy and woody on top our bourbon sauce was so watery with hardly any flavor or white gravy was very watery and thin with a chalk taste are green beans were very tough and hard nearly frozen worst dinner we have ever purchased and we are extremely disappointed. Our last several visits for takeout have been awful. I dont know whats going on with this restaurant but honestly, its a waste of money anymore and I need someone to care and do something about it please the location that we went to is on East 13th thank you very much

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2 comments
Guest

Why do you keep going to a restaurant that you admit serves unsatisfactory food?

Guest
reply icon Replying to comment of Guest-2558450

They probably expect the issues to be resolved as they should over time. As with our Cheddar's location in Allen, TX, the food and pricing used to be great, but now it's not.

I plan to try again at some point in the future while expecting it to be what it once was. Customers should complain in order to keep help save these businesses from failure. The businesses should also be acknowledging and doing whatever it takes to train and resolve its failures.

The customers who prefer to run and look the other way aren't helping one bit. Just my two cents as you did ask why.

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Antavia A

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Verified Reviewer
| map-marker Cypress, Texas

Food was horrible

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Cheddars - Food was horrible
Cheddars - Food was horrible - Image 2

The food was horrible. It had no taste. The spinach dip was overbearing with sour cream, and I would like a full refund because too much money was spent that I am now out of.

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Loss:
$43
Pros:
  • Food is usually quick convenient and taste good
Cons:
  • You live 30 minutes away

Preferred solution: Full refund

User's recommendation: If you pick enough food and curbside, you should test your food and check your food before you leave

Anonymous
map-marker Oklahoma City, Oklahoma

Discrimination

I applied at cheddars for a second job I havea full te job but needed extra income. Single mom 3 k8ds. I was told by the manager Alisha that she was a recovering addict and knew an addiction when she seen one..she doesn't hire addicts

I can assure you a 200 pound 5 2 woman is not an addict

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David M Cxt

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Verified Reviewer
| map-marker Alcoa, Tennessee

Very poor customer service

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We dined in today from 3pm. Out of all the years we have visited this location, we have never received such poor service from our waitress.

It took a long time for her to come to our table to get our drink order. They were not busy at all. When she finally came, we ordered our drinks and food. Someone else brought our appetizer and salads.

We asked that waitress where our drinks and croissants were, she replied she would let our waitress know. After we had finished our appetizer and salads, we still had no drinks or croissants. Our food comes out, once again not by our waitress. Again we asked about our drinks and croissants.

Our waitress finally came out with the croissants saying she was sorry they just came out of the oven, which was a lie, we saw two other tables get their croissants when their waiter came to get their drink order. Our waitress was quick to walk off when we said, 'ma'am, can we get our drinks?' She looked at our table saying, 'I'm sorry, I will get them.' Which seemed to take forever still; we looked up and she was busy talking to another worker, laughing and chatting. Finally, we got our drinks, which we had requested to have lemon in our teas that we did not get, but at this point, I wasn't asking for it because I knew I wasn't going to get that. My father asked for some cocktail sauce, the waitress said sure, I will get that for you, but she never came back with the sauce.

She was too busy laughing and talking in an empty area of tables from us with a couple of other workers. My dad waved to get her attention for her to come over, when she did, my father told her what poor service she was providing and how we have never had this experience before here. The waitress then got mad and her only response was 'excuse me.' My father told her he never did get his cocktail sauce, which she began to argue that he hadn't asked for it. He then requested to speak to the manager who was one of the workers in the area where they had been laughing, talking and not taking care of their customers.

She came over to say that they had a busy lunch. Which is a poor excuse for a manager because they were not busy whatsoever at that time. She treated us like we were in the wrong and never once apologized for the poor service. My dad requested the check at this point.

BUT neither the manager nor our waitress returned to our table; they sent a different waiter. This was very poor customer service, and a sad way for the manager to run the business. It's especially sad when you spend a lot of money there.

We will not be back and do not recommend this restaurant. If I could give a negative 5 for the service, I would.

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Preferred solution: Manager and employee remembering customers come first, we are what keeps their business running and their employees paid

1 comment
Erin is a liar

I understand you that you are young, but has it ever occurred to you that the people at the table got the LAST croissants that came from the old batch? If you are impatient perhaps your parents should keep you at home with a babysitter.

SHe apologized, What else do you want? Then again your father is just as difficult as you are. I see where you get your behavior from. No wonder your mom divorced him.

With your attitudes I would not return to the table either.

Also this is ONE bad experience. If you are going to let one bad experience deter you from returning you won't be missed, especially after how you and your father behaved.

About

Related Companies

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Summary

Cheddar's is a chain of casual cafe based in the USA. The first cafe was founded by Aubrey Good and Doug Rogers and opened in Arlington, Texas in 1979. Today there are 10 locations where customer can find Cheddar's. These are such cities as Ft. Lauderdale, Wellington, Tampa and Pinellas Park in Florida and in Pooler and Valdosta in Georgia. Cheddar's serves both traditional and home-made food. The food is prepared in-house and from scratch. Cheddar's menu features Santa Fe Spinach Dip, salmon filets, smoked Baby Back Ribs and handmade chocolate cakes, etc. The restaurant serves onion rings with chicken tenders, Ranch Dressing, baked croissants and beer butter. Cheddar's is presented on Facebook and Pinterest.

Cheddars reviews and complaints

Cheddars is ranked 168 out of 4246 in Cafes, Restaurants and Bars category

Area Served

USA

Payment Methods

MasterCard

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